Returns
- General
- At A.Z by AZATURE online we want you to be happy every time you shop with us. Our general return policy is as follows:
- It can be returned for online store credit within 30 days of receipt of goods.
- It must not be worn, altered or damaged.
- It must be packed in the same care and packaging as it was sent out to you.
- Shipping and handling charges are not refundable.
- Any returns sent back C.O.D. will be refused as customers are responsible for all shipping charges. - Returns Policy
- If you need to return an unused item you can do so within 30 days for an exchange or refund as required. We will refund the monetary value of the items returned to us, at the price you purchased them, but not the delivery charges. The goods must be returned in the same condition as received and if possible with all packaging. A.Z by AZATURE online reserves the rights to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.
- Returns Procedure
- Please enclose the packing list inside your return giving the
reason for the return, stating exactly whether you require a refund
or exchange. Pack the package securely reusing the original
packaging if possible. Return the package to AZ by AZATURE online
via the USPS and/or Fedex, please do not use a courier service. For
your protection we advise that you use a recorded delivery service
and obtain a 'Proof of Delivery'. We cannot accept liability for
goods that get lost or damaged in transit back to us. Please
highlight on the outside of the package 'Return to Origin'.
Returns Address:
AZATURE / AZ by AZATURE
635 South Hill Street
Suite 607
Los Angeles, CA 90014
We can not process returns from items purchased from our retailers.
Please note that any item purchased online which you believe to be faulty cannot be returned to a A.Z. by AZATURE retailer. You will need to return this item to the address detailed above - please read our returns policy and returns procedure sections for full instructions. .