Shipping
- General
- At A.Z by AZATURE online we are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you would like them sent, and we take care of everything, making sure your items are carefully packaged and arrive quickly. We are happy to send your goods to virtually any address in the world, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your order delivered to your home or work address. All orders are dispatched via Fedex where a signature is required for all deliveries. The delivery charge stated below is per order, not per item. To minimise delays please ensure you are able to accept the delivery between 9am and 6pm Monday to Friday.
- Free Shipping & Delivery Times
- We offer Free Shipping for orders over $200.00 originating from the USA. For estimated delivery times, please contact Customer Service at azbyazature@azatue.com
- International Orders
- A.Z. by AZATURE online cannot be held accountable for delays in customs clearance. Import Duty We ship to all countries outside of the USA on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather. A.Z. by AZATURE online cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. As the customer, you are responsible for paying the duty. Customs policies vary widely from country to country so we recommend you contact your local customs office for more information. .
- Late Deliveries
- Late deliveries could be due to a number of reasons. First, please check to see where your shipment is with Fedex, using the tracking code sent in your order update email – this information will state if there is an issue with your order. If it has left our warehouse, and you feel it's ‘severely overdue' please contact azbyazature@azature.com, quoting your order number, and they will investigate further.